Support
CashShield support resources for merchants, implementation teams, and Shopify App Store reviewers.
Getting started
- Install CashShield and complete Shopify OAuth before doing any other setup.
- Create a rule, confirm the priority, and save it from the embedded admin UI.
- Test your intended checkout scenarios in a development or non-production store first.
Production readiness
- Verify that the COD payment method name matches your checkout naming.
- Confirm the rule order is intentional and that representative desktop and mobile checkouts behave correctly.
- Keep privacy, terms, and support links current in the Shopify App Store listing.
Billing transparency
- CashShield Premium includes a 7-day free trial, then $4.99/month or $49/year.
- Every charge is reviewed and accepted through Shopify billing before billing begins.
Troubleshooting
- If a rule does not apply, verify it is enabled and its conditions match the checkout input.
- If postal-code logic looks inconsistent, normalize imported values and confirm local formatting rules.
- If the embedded app is not loading as expected, reinstall from Shopify and let OAuth finish cleanly.